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b) In case of product having GST 18% and above, 50% of the applicable GST shall be charged from the Customer over and above discounted price.

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The payment may be processed prior to First dispatch of the product that you have ordered.

If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.

In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, First shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched.

In the event that an item is mis-priced, First may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

We see that you have personalized your site experience by adding your child's date of birth and gender on site.

We would love to send you the best offers relevant for your child from time to time and so we have added these details to your First account details.

From time to time, we may provide a free sample or gift along with our orders which are eligible for the offer.

These samples/gifts will not be eligible for return/replacement/refund under any circumstances. For any Coupon code, Cashback code, Gift Certificate redemption which are applicable at a First Cry store, the customer needs to share the code details with the store person before making the purchase.

If the product(s) returned are part of any free offer, Eg: Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer would have to be returned by you, as they have been purchased as part of a group offer.

The refund/replacement process would only be initiated once all the products have been returned.

To offer special discounts to our users from time to time, we share coupon codes based discounts. The Cashback amount will be received by the user as a coupon through a Cashback email.